Shipping Policy

Free Shipping on Every Order

Shipping is free on all orders, with no minimum purchase.

Where We Ship

We ship to addresses in the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses. If you're in Alaska or Hawaii, please contact us before ordering and we'll see whether special arrangements can be made.

Processing Time

Because each set is cut and built to your measurements, orders ship within 3 to 5 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

Delivery Time

Orders ship via UPS Ground and typically arrive within 3 to 5 business days after shipping, depending on your location. Altogether, most orders arrive within about 6 to 10 business days of being placed. If you need your order sooner, please contact us before ordering and we'll see what we can arrange.

Order Tracking

As soon as your order ships, you'll receive an email with your tracking number so you can follow your package all the way to your door. If you don't see it, please check your spam or promotions folder, or contact us and we'll send it over.

Shipping Address

Please double-check your shipping address at checkout. If you need to make a change, contact us as soon as possible so we can update it before your order ships.

Damaged in Transit

If your order arrives damaged, contact us within 30 days of delivery with a couple of photos and a short description of the problem. We'll make it right at no cost to you. See our Return & Refund Policy for details.

Questions?

We're happy to help.
Phone: (541) 649-1063
Email: david@custombedslats.com
Hours: Monday through Friday, 9:00 AM to 5:30 PM Pacific Time