Refund and Returns Policy

At Custom Bed Slats, every set of slats is built for you and built to last, and we want you to be happy with your order. If something isn't right, we'll work with you to make your return as easy as possible.

30-Day Returns on Every Order

All purchases can be returned within 30 days of delivery. This includes custom-cut and made-to-order slats, as well as center supports, hardware, and accessories.

Condition of Returned Items

Your slats don't need to be brand new to be returned. Items that have been installed or used are accepted, as long as they're in good condition. The original packaging is great if you still have it, but any sturdy packaging that will protect the slats during shipping is fine.

How to Return an Item

  1. Contact us first. Call or email us before shipping your return. Let us know your order number and the reason for the return so we know it's on the way.
  2. Pack your slats securely in the original packaging or comparable packaging.
  3. Ship your return using UPS or FedEx. You can purchase a return label at any UPS or FedEx location. We recommend a trackable shipping method, since we can't be responsible for returns lost in transit.

Return address:
Custom Bed Slats
2100 Getty Ct, Unit 5
Cottage Grove, OR 97424

Return Shipping Costs

Shipping to you is always free. For standard returns, the customer is responsible for return shipping costs. We never charge a restocking fee.

Damaged or Defective Items

If your order arrives damaged or has a defect, there's no cost to you to make it right. Contact us within 30 days of delivery with a couple of photos and a short explanation of the problem. We'll send you replacement slats or a new set. If you'd prefer a refund instead, just let us know. If anything  damaged or defective needs to come back to us, we'll send you a prepaid return shipping label.

Refunds

Once we receive your return, please allow up to 3 business days for us to issue your refund to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Exchanges

We don't offer direct exchanges. If you need a different size or style, simply return your original order for a refund and place a new order for the slats you need. We're happy to help you choose the right size before you reorder.

Questions?

We're happy to help.
Phone: (541) 649-1063
Email: david@custombedslats.com
Hours: Monday through Friday, 9:00 AM to 5:30 PM Pacific Time